Spirent?
Hope everyone is having a good holiday season.
I wanted to post more of a question than anything. At my work, and in several consulting related situations, I interact with Spirent equipment for various testing needs. In the last year, it has become progressively more difficult to get responses and information out of Spirent for a number of reasons. This has ranged from support calls, to software fixes and questions, to sales inquiries.
Are others seeing this?
Spirent has a lot of equipment and customers, and I have been contacted by a number of existing Spirent customers with similar concerns over the last year. Most people do not have the demands and requirements (at least those I talk to) that my company does for performance test vendors, and as such, haven’t run into any of the problems we’re experiencing, or at least not to the degree we are. Another way of saying this – we feel the pain more than most, faster than most.
I wanted to see if others are experiencing similar issues, or if there are things I am not aware of that should factor into this opinion.